HEALOW PATIENT PORTAL INFORMATION

The healow® patient portal offers patients personalized and secure online access to portions of their medical records. It enables you to manage and receive information about your health online securely.

With healow®, you can:

• Request appointments or schedule appointments directly online
• Access your health records
• View test results
• Request prescription refills
• Communicate electronically and securely with your medical care team
• Pay your bill online
• Check in online before your appointment

Healow is a free service offered to our patients.

Patients can sign up online either by downloading the healow® mobile app or going to the healow® website.

If you sign up via the website, follow these steps:

1. 1. Follow the link above to the healow® website, then toggle over to the “View Your Health Record” tab.
   2. Once on that screen, you should see a search bar; locate the Apollo Wellness clinic by entering the clinic’s Practice Code*: CADJCD. You also have the option to search by Provider. 
   3. Select the Practice or Provider from the list, then enter either your User Credentials or your First Name, Last Name, and Date of Birth when using your mobile phone. Usernames and passwords are case-sensitive!
   4. Assuming you don’t have a healow® account, you’ll be prompted to create one.
   5. Validate your identity by entering your Date of Birth or Phone Number, and then click “Next.” After validation, you must create a new password to replace the temporary password.
   6. Enter your new password 2 times to confirm the password.
   7. Please choose a security question and provide an answer, then proceed by clicking “Agree.”
   8. If you have read and accepted the terms & conditions in the Practice Consent Form, click “Agree.” When your new password is confirmed, click “Log in.”

*Apollo Wellness is partnered with CommuniCare Health Centers, meaning that Apollo Wellness shares the same Practice Code as CommuniCare. For example, when searching for your provider, such as Rosemary Casimier, she will be listed under CommuniCare instead of Apollo Wellness. For questions or concerns, give us a call at 726-224-3438. 

• An active healow® account
• Access to the Internet by a computer, laptop, or mobile device like a tablet or smartphone
• An up-to-date browser (such as Chrome, Edge, or Safari) or the healow® mobile app

Yes, you can. This is called proxy access.

For pediatric patients, a legal guardian/parent must turn in the proxy request to the child’s physician’s office; the office will review the proxy request and grant access. This allows a parent or guardian to log into their personal healow® account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to your physician’s office to request access to this convenient service.

Adults can invite other adults to have proxy access to their healow® account and can choose between read-only access or access to send messages and schedule appointments.

Each adult must establish their own healow® account.

No one can view your information unless you invite your spouse to a read-only view or viewing, scheduling, and messaging access to your healow® account.

There are 2 different types of access:

• • Scheduling and messaging access
  • Read-only access

All lab, imaging, and pathology results are released immediately after they are resulted.

Your healow® information comes directly from your electronic health record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next appointment. Your health information is reviewed and updated in your electronic health record each visit.

You will generally receive an answer within 2-3 business days. Please note that healow® should not be used for urgent situations. Please contact your physician’s office by phone if the situation requires immediate attention or dial 9-1-1 in an emergency.